Halsted Auto Repair

|Very Bad Customer Service| Arrogant Owner | Unprofessional Behavior| Use cheap unauthentic parts|:

Normally I don't write reviews but my experience with them was so bad that it forced me to write one. HALSTED Auto is by far the worst auto repair shop in Chicago. I took my CRV to them to replace an oil pan. Not only did they overcharge for the parts, but the repair turned out to be sub-standard as well. As it turned out, the parts that they used for repair were of very bad quality as I once again started having oil leakage issues 3 months after the repair. Either that or they were unable to diagnose the correct root cause.

But the worst part was their customer service. The owner lacks basic etiquette and talks rudely if someone starts asking questions about the repair and quality of parts used. I needed to retrieve an updated bill for the repair to see if my insurance company could process a claim as I had extended accidental warranty on some parts, but the guy just refused to do that. The fact that I live 6 hours away from Chicago made matters worse as nobody answers the phone and even if they do, they are unwilling to help out. The bill that was finally provided after procrastinating for 2.5 months was a very manual unauthentic one which did not even have basic information like Vehicle Registration number, mileage in/out leave alone the diagnosis details and repair summary. Ultimately it was rejected not because the claim did not cover the parts, but because the required details were not mentioned on the bill. The insurance company was unable to get in touch with anyone from the shop even after several attempts and hence finally decided to reject the claim.
I will never go to this shop again and caution others who plan to do so.